![]() This information is located in your Canvas course.You must connect to Carleton’s Virtual Private Network (VPN) to access the VDI service If you experience difficulties with the specialized applications accessed through the Virtual Desktop reach out to your instructor and/or software vendor. Staffing and timing issues may also influence whether a late software addition is possible. Much testing goes into each lab build to insure software compatibility, so we take a cautious approach to late software additions. After the deadline, changes may be accommodated on a case-by-case basis if possible however, this may not always be possible. Requests made as early as possible via Mines Help Center are very much appreciated. For Spring semester builds – 14 days prior to Fall CommencementĬommencement dates may be found in the official Mines Academic Calendar.For Fall semester builds – 14 days after Spring Commencement.For Summer semester builds – 14 days prior to Spring Commencement.(The software configuration to be applied is known as a “build.”) Requests for new or updated software must be submitted by a specific deadline in the previous semester. The Virtual Lab Team will update software in specific labs once each semester. See the software request deadlines on the instructional technologies team page for further information. If you still have problems please submit a Service Request ticket using this specific VDI service: Adding or Updating softwareĪdditional software will typically not be installed during the academic semester. Please try connection to this desktop again later, or contact your system administrator" "This desktop is currently has no resources available. If you continue to receive the message then please open a ticket. If you receive the following message when you click on a desktop pool. After installing Horizon, are you launching the VMware Horizon Client from your shortcut on the desktop and clicking "Add Server" to enter "" for the initial setup?Ĥ. After connecting to did you install the VMware Horizon Client? (link to instructions in TDX).ģ. Are you enrolled in the appropriate online class that is utilizing virtual desktop infrastructure?Ģ. However, troubleshoot issues on your own, here are steps that may help you get up and running:ġ. If you experience difficulties downloading or installing the Virtual Desktop, you may submit a Mines Help Center ticket at any time. Virtual Desktop Installationįollowing the step-by-step instructions according to your computer’s operating system, Windows or MacĪfter configuration, simply connect to Virtual Desktop service via Troubleshooting If you experience difficulties downloading or installing the Virtual Desktop, submit a ticket here. For the best desktop experience, we recommend installing the Horizon client application and ensuring you are using the Mines Online technology requirements.įor the Mines-provided Virtual Desktop, Windows and MacOS operating systems work and align with the Mines Online technology requirements. VMware Horizon is the software Mines uses to provide the Virtual Desktop service. Mines classes often rely on these industry-standard applications for real-life experience.Ī list of virtual desktops and the applications that are installed please refer to the following kb. VDI also provides a consistent environment for a variety of personal computing devices without investing in expensive hardware and/or updates. Using a Virtual Desktop environment allows students to access and run specialized software they might not otherwise have access to on their personal computers. A Virtual Desktop stems from the term Virtual Desktop Infrastructure (VDI) and refers to the process of running a user desktop inside a virtual machine that lives on a server in the data center.
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